Soap Creations faqs

You will find everything you need to know about our products and shopping terms & conditions right here. If you require further information please do not hesitate in contacting us here.

New products under development

1. Tea Tree Bar

2. Manuka Honey Bar

Senior Citizens discounts

Please contact us with your Card Number and we will enable the 10% Senior Citizens Discount Store Wide on your registered Soap Creations Account.

Please note, that if you are purchasing and registering as a senior, then on your first order, we regret that we will not be able to apply the 10% discount until your information is confirmed with your seniors registration particulars. All your future orders following confirmation of your information, will then receive the 10% discount automatically. We will also add a Free bar to your second order as a thank you for your patience and understanding.

Privacy policy

This privacy notice discloses the privacy practices for http://wwwsoapcreationsandbodycare.com this privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data?
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

 

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +61 0401412181 or keithwainsworth@bigpond.com

Payment methods we accept

We accept the following methods of payment;

Direct Deposit – once the order is completed, we will supply you with our Bank account number and BSB – you transfer the money – once the funds show up in our account, we dispatch your order.

 

PayPal – We direct you off to the secure PayPal servers, where you make payment to them using your PayPal account. (and they pass it onto us)

 

Credit Card – We direct you off to the secure PayPal servers, where you make payment to them using your Credit Card. (and they pass it onto us)

 

Money Order/Cheque – This option takes the longest period – We will email our postal details – once payment has cleared we will then dispatch your order.

Delivery details

Local Delivery

Local area delivery Ballina, Alstonville, Lismore and Casino is fixed at $6.60 no matter what quantity. Please remember that our agents attend most local markets each month so why not call by and save the delivery charge!

 

Australia Post

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post. Boxes are amply sized and your items are well-protected. Shipping rates quoted are for Mainland Australia only, all other destinations please contact us for freight charges which will be passed on at cost.

 

Postage & Packing costs Australia Wide (Includes all AUS States and Territories)   

Number of Bars ordered:

  • 1 to 3 bars = $7.40;  inclusive of all Australia Post charges and our packing materials.
  • 4 to 11 bars = $10.00; inclusive of all Australia Post charges, our packaging, and includes tracker post.
  • 12 bars or more = FREE POSTAGE; inclusive of all Australia Post charges, our packaging, and includes tracker post.

International Delivery

 

New Zealand the postal charges are:

  • 1 – 3 Bars, and note the travel box counts as one bar: $10 AUD
  • 4 – 7 Bars $20 AUD
  • 8 – 10 Bars $28 AUD

 

USA/Canada the postal charges are:

  • 1 – 3 Bars, and note the travel box counts as one bar: $14 AUD
  • 4 – 7 Bars $29 AUD
  • 8 – 10 Bars $42 AUD

 

Asia Pacific Area postal charges are:

  • 1 – 3 Bars, and note the travel box counts as one bar: $12 AUD
  • 4 – 7 Bars $25 AUD
  • 8 – 10 Bars $35 AUD

 

UK and Europe postal Charges are:

  • 1 – 3 Bars, and note the travel box counts as one bar: $17 AUD
  • 4 – 7 Bars $37 AUD
  • 8 – 10 Bars $54 AUD

 

All parcels are sent by Airmail.

 

Note: where possible if the parcel weight allows some FREE samples bars will be included with the order up to the maximum weight allowed with the particular order.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.