Soap Creations faqs

You will find everything you need to know about our products and shopping terms & conditions right here. If you require further informaiton please do not hesitate in contacting us here.

New products under development

1. Face and Hand Moisturising Bar

2. Aromatic Cloud

3. Makeup Removal Soap

Senior Citizens discounts

Please contact us with your Card Number and we will enable the 10% Senior Citizens Discount Store Wide on your registered Soap Creations Account.

Please note, that if you are purchasing and registering as a senior, then on your first order, we regret that we will not be able to apply the 10% discount until your information is confirmed with your seniors registration particulars. All your future orders following confirmation of your information, will then receive the 10% discount automatically. We will also add a Free bar to your second order as a thank you for your patience and understanding.

Payment methods we accept

We accept the following methods of payment;

Direct Deposit – once the order is completed, we will supply you with our Bank account number and BSB – you transfer the money – once the funds show up in our account, we dispatch your order.

 

PayPal – We direct you off to the secure PayPal servers, where you make payment to them using your PayPal account. (and they pass it onto us)

 

Credit Card – We direct you off to the secure PayPal servers, where you make payment to them using your Credit Card. (and they pass it onto us)

 

Money Order/Cheque – This option takes the longest period – We will email our postal details – once payment has cleared we will then dispatch your order.

Delivery details

Local Delivery

Local area delivery Ballina, Alstonville, Lismore and Casino is fixed at $6.60 no matter what quantity. Please remember that our agents attend most local markets each month so why not call by and save the delivery charge!

 

Australia Post

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Australia Post. Boxes are amply sized and your items are well-protected. Shipping rates quoted are for Mainland Australia only, all other destinations please contact us for freight charges which will be passed on at cost.

 

Postage & Packing costs Australia Wide (Includes all AUS States and Territories)   

Number of Bars ordered:

  • 1 to 3 bars = $7.40;  inclusive of all Australia Post charges and our packing materials.
  • 4 to 11 bars = $10.00; inclusive of all Australia Post charges, our packaging, and includes tracker post.
  • 12 bars or more = FREE POSTAGE; inclusive of all Australia Post charges, our packaging, and includes tracker post.

International Delivery

 

New Zealand the postal charges are:

  • 1 – 3 Bars, and note the travel box counts as one bar: $10 AUD
  • 4 – 7 Bars $20 AUD
  • 8 – 10 Bars $28 AUD

 

USA/Canada the postal charges are:

  • 1 – 3 Bars, and note the travel box counts as one bar: $14 AUD
  • 4 – 7 Bars $29 AUD
  • 8 – 10 Bars $42 AUD

 

Asia Pacific Area postal charges are:

  • 1 – 3 Bars, and note the travel box counts as one bar: $12 AUD
  • 4 – 7 Bars $25 AUD
  • 8 – 10 Bars $35 AUD

 

UK and Europe postal Charges are:

  • 1 – 3 Bars, and note the travel box counts as one bar: $17 AUD
  • 4 – 7 Bars $37 AUD
  • 8 – 10 Bars $54 AUD

 

All parcels are sent by Airmail.

 

Note: where possible if the parcel weight allows some FREE samples bars will be included with the order up to the maximum weight allowed with the particular order.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.